About this site
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Access keys for this site
Disclaimer
Copyright statement
Privacy statement
Making a complaint
Feedback
We welcome your comments and feedback on this site.
Access keys
These allow keyboard users to move directly to a link on the page. Press Alt-Accesskey, then Enter to access the areas of the site shown in the following list. (This function is not supported in all browsers).
| Key | Destination |
|---|---|
| 0 | View the access keys for this site (this page) |
| 1 | Home |
| 2 | Site Map |
| 3 | Search |
| 4 | About this site (this page) |
| 9 | Contact page |
| . | Return to the top of the current page. |
| [ | Go to the beginning of the main content. |
| / | Go to the New Zealand Government website portal. |
Disclaimer
The information provided on this website is intended to provide general information to the public and all reasonable measures have been taken to ensure that the information set out in this website is accurate. However, visitors to this website are advised that:
- The information provided does not replace or alter the laws of New Zealand or any other official guidelines or requirements.
- The contents of this website should not be construed as legal advice. Before relying on any information in this website users should independently verify its relevance for their purposes.
- We may change, delete, add to, or otherwise amend information contained on this website without notice.
- We are not responsible for the contents or reliability of any linked websites and do not necessarily endorse the views expressed within them. Listing is for convenience only and should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and have no control over availability of the linked pages.
- We do not implicitly or impliedly endorse any website, organisation, or people who have off-site links to this website.
Copyright statement
© Crown copyright 2001 – 2005
Material featured on this site is subject to Crown copyright protection unless otherwise indicated. The Crown copyright protected material may be reproduced free of charge for personal use without requiring specific permission. This is subject to the material being reproduced accurately and not being used in a misleading context. Requests and enquiries concerning the reproduction of information on this website for any purpose other than personal use, or the use of scripts or codes, requires permission from Communications, National Office. Requests can be emailed to information@msd.govt.nz.
The permission to reproduce Crown copyright protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.
Privacy Statement
You may browse and access information contained within this website without providing any personal information. Where you voluntarily provide personal information (e.g. through online forms or email requests), we will only use that information to communicate with you.
We will keep any such information secure and will not disclose it to any third parties. To view any personal information held by us, or if you have any concerns about personal information that we hold and wish to request its correction, you can email us or write to us at:
The Privacy Officer
Ministry of Social Development
PO Box 12-136
Wellington, New Zealand
Making a complaint
Family and Community Services is committed to delivering first class services and providing dependable advice. If you think we are not meeting this standard we would like to hear from you.
What is a complaint?
A complaint is an expression of dissatisfaction when we have not met your expectation. Your complaint may be about:
- A decision
- practice
- process
- policy
- or this website.
How to make a complaint
You can contact us through the regional pages on this website, or by:
- calling: +64 4 913 6601,
- writing:
Ministry of Social Development
PO Box 1556
Wellington
New Zealand, - e-mailing: information@familyservices.govt.nz,
- or Faxing us +64 4 917 2080.
When you make a complaint please tell us:
- Your name
- Your address and contact details
- Details about the complaint
We ask for your contact details so we can respond directly to you. However if you wish to make a complaint anonymously it will be treated with the same level of importance.
How long will it take?
We will endeavour to resolve your complaint immediately. If we need to work with others to resolve your complaint it may take longer. You will always be advised in writing when your complaint has been received.
Our commitment to resolving your complaint
All complaints are taken seriously and handled with immediate priority. We will ensure you are treated with respect and in a professional manner.
Who is responsible for the complaint?
Your complaint will be assigned to the appropriate area and escalated accordingly.
If you are not happy with the outcome of your complaint
We will do our best to ensure that you are satisfied with the outcome of your complaint investigation. However if you are not satisfied, there are other people you may choose to contact such as your local Member of Parliament, the Minister of Social Development and Employment, the Ombudsman or the Privacy Commissioner.
For further information visit the New Zealand government portal.