About this site
Access keys
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| Key | Destination |
|---|---|
| 0 | View the access keys for this site (this page) |
| 1 | Home |
| 2 | Site Map |
| 3 | Search |
| 4 | About this site (this page) |
| 9 | Contact page |
| . | Return to the top of the current page. |
| [ | Go to the beginning of the main content. |
| / | Go to the New Zealand Government website portal. |
Terms of use
Find out more about our Copyright Statement and Disclaimer.
Making a complaint
Family and Community Services is committed to delivering first class services and providing dependable advice. If you think we are not meeting this standard we would like to hear from you.
What is a complaint?
A complaint is an expression of dissatisfaction when we have not met your expectation. Your complaint may be about:
- A decision
- practice
- process
- policy
- or this website.
How to make a complaint
You can contact us through the regional pages on this website, or by:
- calling: +64 4 913 6601,
- writing:
Ministry of Social Development
PO Box 1556
Wellington
New Zealand, - e-mailing: information@familyservices.govt.nz,
- or Faxing us +64 4 917 2080.
When you make a complaint please tell us:
- Your name
- Your address and contact details
- Details about the complaint
We ask for your contact details so we can respond directly to you. However if you wish to make a complaint anonymously it will be treated with the same level of importance.
How long will it take?
We will endeavour to resolve your complaint immediately. If we need to work with others to resolve your complaint it may take longer. You will always be advised in writing when your complaint has been received.
Our commitment to resolving your complaint
All complaints are taken seriously and handled with immediate priority. We will ensure you are treated with respect and in a professional manner.
Who is responsible for the complaint?
Your complaint will be assigned to the appropriate area and escalated accordingly.
If you are not happy with the outcome of your complaint
We will do our best to ensure that you are satisfied with the outcome of your complaint investigation. However if you are not satisfied, there are other people you may choose to contact such as your local Member of Parliament, the Minister of Social Development and Employment, the Ombudsman or the Privacy Commissioner.
For further information visit the New Zealand government portal.
Accessing PDF files
Please note: Some of our documents are published in PDF format. Where possible we may also publish this document in other electronic formats to improve the accessibility of our information.
Please download a Portable Document Format (PDF) Reader to view PDF files.
Site map
To get an overall view of the contents of this site, use the site map like a 'Table of Contents' in a book. You can also navigate around the site by selecting the site map links.
Search
Use the Search tool when you have a word or phrase that you want to search for on this site. The search tool works by searching for your word or phrase on all the web pages on this site.
Other government information
Use the newzealand.govt.nz link at the bottom of this homepage to obtain an index of all Government organisations, links to their web sites, contact details and to search other government information.
If you need more help, you can e-mail your enquiry to:
General enquiries:
Technical enquiries: